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Most orders ship same or next business day

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When they say fast shippping, they mean fast shipping. I am located on    
-Chani
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General Policies

Your Policies

Shipping


We currently ship nationwide(USA) from Atlanta, Georgia. We do not ship to Canada or Internationally.
At Soap Goods.com we believe in top notch service. Part of that is getting you the products you need as quickly as possible. Soap Goods.com is committed to shipping 94% of our orders the next business day.

Shipping & handling charges and general delivery times are displayed when you are checking out., these include any handling charges. Please add one day to transit time for order processing. We reserve the right to adjust shipping charges, if an adjustment occurs you will be contacted prior shipping.

Delivery dates vary once the items have been shipped. On the east coast it may take about 2 to 3 days, on the west cost 4 to 6.

If your order cannot ship within 48 hrs we will notify you. Deliveries are made by third parties, Soap Goods.com cannot guarantee delivery dates.

International customers (outside USA):
Please note: We do not Ship Internationally.

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Refer a Friend!


We love it when you take the time to tell a friend about Soap Goods.com. To show that appreciation we are offering you $5 worth of Sudz Points, for every friend you refer.
Your friend must enter your E-mail address in the "Referred By:" field when they place their first order. This referral bonus is good for orders placed online only.
Please Note: Your points will be available for use within 48 hours. (usually sooner)
Soap Goods.com reserves the right to deny, or not honor, increase or decrease the amount of SudzPoints to any party with or without reason. SudzPoints have no monetary value.

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SudzPoints


SudzPoints are our way of thanking loyal customers for there patronage. SudzPoints can be used to gain a discount on an order, or pay for your items (excluding shipping and tax) when checking out. Simply check the box that ask if you want to use your SudzPoints. You can accumulate and save your SudzPoints for up to 12 months, after which they do expire.

Ways to gain SudzPoints:
  • For every dollar spent you gain one SudzPoint
  • For each friend referred you gain $5 dollars worth of SudzPoints
  • For each product you review you may win some SudzPoints
  • More ways to gain SudzPoints are included in our E-newsletter
For more information please visit The SudzPoints Center

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Payment


Soap Goods.com accepts Certified Checks, Money Orders, Wire Transfers and PayPal Payments. We also accept Visa, MasterCard, American Express, and Discover Credit Cards.
Soap Goods.com brings you the latest in internet security technology, backed by Thawte , a world wide leader in internet security.
Orders are not shipped until full payment can be verified.
Money Orders / Certified checks shipped upon receipt
Personal Checks / Business Checks orders will not ship for up to 7 business days as check clears.
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Fees


A $25 administration fee is applied to all NSF or canceled checks.
A 20% restocking fee is applied to all canceled orders.


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Returns & Exchanges


    • No Returns will Be accepted without a RMA Number.
    • Returns Shipped to us without an RMA number will Not be Refunded.
    • Do not Ship us a Return without an RMA Number
  1. We have a 100% Customer Satisfaction Policy. Any item can be returned within two weeks (10 Business days) of receipt of shipment for a full refund on the cost of goods (excluding shipping charges), if returned intact. Similarly, all returns must be received by us within 15 business days to qualify for a refund.
    Please note that items that are .06 oz size, final sale or liquidation cannot be returned, refunded, or exchanged.
    Please note that drum orders of 396lb and greater are non-returnable and non-refundable.
  2. All product returns require an authorization number. This R.A number must be clearly marked on the outside of the box. Boxes without this number may be refused at the cost of the shipper.
  3. All products must be returned in saleable condition. Partially used products will not be credited. If we do not receive the merchandise or if it is damaged, we will not issue a refund or credit.
  4. If the cost of a returned item is $5 or less, a credit will be applied to the customers' account. There will be no refunds or replacement for that product.
All of our products go through intense quality testing before being released to our customers. Please take advantage of our economically priced samples if you are unsure.

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Your Instock Guarantee


What you want when you want, that’s our promise to you. There is nothing more disappointing then placing an order and not getting exactly what you ordered. That's why, unlike our competition, we believe in always having everything our customers need.

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Privacy Policy


Our Privacy Policy is simple.
1) Your information, including your E-mail is never sold or given to any other organization or third party, unless demanded by federal or state law.
2) Your information is used only to process your order to your specifications. It may also be used to follow up on that order to ensure your satisfaction.
3) Your information will not be used for any purpose unless requested and/or authorized by you.

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Warranties and Limitation of Liability


We do our best to keep our site as accurate as possible, however... We do not make any express or implied warranties, representations or endorsements of any kind whatsoever (including without limitation, warranties of title or no infringement, or any warranties of merchantability or fitness for a particular purpose) with regard to the service, or with respect to any information, product, service, merchandise or other material provided on or through the service. We do not warrant or guarantee the accuracy, completeness, correctness, timeliness or usefulness, of any information, products, services, merchandise or the material provided through the service or on the internet generally. We make no warranty or guarantee that the service will be uninterrupted, timely, secure or error-free. We are not liable to any user or anyone else for any decision made or action taken by based on reliance upon the information contained on or provided through the service.
SoapGoods will not under any circumstances be liable for any damages whatsoever, including any special, indirect, incidental, consequential or exemplary damages resulting from the use or loss of use of products or service, due to any cause, even if SoapGoods has been advised of the possibility of such damages.
In any event, SoapGoods's total liability to you for all damages (Whether based on contract, torte or other theories) will be limited to the amount you actually paid for the product or service in question.
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Damages / Errors


We have several internal checks to make sure your order is perfect. However in the case of a rare error, Soapgoods will either reimburse or replace the products in question. We are not responsible for any additional losses resulting from the error, this includes wasted product, or lost business. All replacements are shipped ground at Soapgoods discretion. Replacements are not shipped express regardless of situation. Always check your order for accuracy before use. Soapgoods reserves the right to request proof of issues.
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Users' Agreement


By registering to use this site, users will create a personal profile account. Users agree to maintain the security of all user identification, password and other confidential information relating to the use of their Service account.
Users will not upload or transmit any communications or content of any type that infringes or violates any rights of any party.
Users will use products purchased at SoapGoods.com externally only. SoapGoods is not regulated by the FDA and our products are not for internal use.
Users will not use this site for any purpose in violation of local, state, national or international laws.
Users will not use this site as a means to distribute advertising or other unsolicited material to any third party.
Users will not post material that is unlawful, obscene, defamatory, threatening, harassing, abusive, slanderous, hateful or embarrassing to any other person or entity as determined by us in our sole discretion.
Users will not impersonate another person or create any false account information for themselves or others.
Users will not hold us, or any of our affiliates, subsidiaries or parent company liable for damages including (but not limited to) loss of wages, revenue or business because of any services related to or provided by this site. The sole and exclusive remedy for dissatisfaction with the services of this site will be to stop using the Service.
Users will indemnify us and any of our parent or subsidiary companies or organizations, and any of our successors, assigns or licensees, together with any of their respective officers, directors and employees, against any damages, losses, liabilities, judgments, costs or expenses (including reasonable attorneys' fees and costs) arising out of a claim by a third party relating to use of the Service, or any breach or violation of this Agreement or any other term or condition contained on the Service.
Users agree to comply with all user responsibilities and obligations as stated in these Terms of Service.

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Users' Representations


All site users represent and warrant that they are at least 18 years of age and that they possess the legal right and ability to agree to these Terms of Service and to use this site in accordance with these Terms of Service.

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Termination of Services


If you violate these Terms and Conditions of Use, your use of this site will terminate. We may notify you that you have breached the Agreement and your account is being terminated. We may, in our sole discretion, terminate your access to this site, or any portion thereof, or discontinue providing the site, or any portion thereof. These actions are in addition to and not in lieu or limitation of any other right or remedy we may have available at law. Further, we shall not be liable to you or any third party for any such termination or discontinuance.

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Privacy Policy

What information do we collect?

We collect information from you when you register on our site, place an order or subscribe to our newsletter.

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

  • To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you)
  • To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
  • To process transactions

  • Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

    How do we protect your information?

    We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

    We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to?keep the information confidential.

    After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

    Do we use cookies?

    Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information

    We use cookies to help us remember and process the items in your shopping cart.

    If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders by contacting customer service.

    Do we disclose any information to outside parties?

    We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. For example Fedex, USPS or UPS. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect yours or others rights, property, or safety.

    California Online Privacy Protection Act Compliance

    Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.

    As part of the California Online Privacy Protection Act, all users of our site may make any changes to their information at anytime by logging into 'My Account' and going to the 'Edit Profile' page.

    Childrens Online Privacy Protection Act Compliance

    We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

    Online Privacy Policy Only

    This online privacy policy applies only to information collected through our website and not to information collected offline.

    Terms and Conditions

    Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website at http://www.soapgoods.com/privacy.php#top

    Your Consent

    By using our site, you consent to our websites privacy policy.

    Changes to our Privacy Policy

    If we decide to change our privacy policy, we will post those changes on this page, and/or update the Privacy Policy modification date below.

    This policy was last modified on May 04 2011

    Contacting Us

    If there are any questions regarding this privacy policy you may contact us using the information below.

    SoapGoods Inc
    1824 Willow Trail Pkwy. Ste 200
    Norcross, Georgia 30093
    USA
    Contact Us

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