I ordered some goods previously without any problems. On Sunday, I placed an order and tried to cancel it 15 minutes later. I forgot to add another item, but you can't edit an order on on their site. I sent them two emails to cancel the shipment. One Sunday and one on Mon before they opened at 11:30. Since it was still processing they should have gotten the email Monday before it shipped. I also tried calling them buy they don't answer the phone. I checked my order just now. They shipped it anyway and ignored my emails to cancel. So, now I have to place another order and pay a higher amount of freight than I would have if I could have added to the first order.
Response Soapgoods -
Greetings Dean, unfortunately we did not receive any of your email, we would have been happy to make any order adjustments. Please double check the email address, if in doubt please use our contact form.
Dean Albert09/15/2014, 03:30 PM
I absolutely LOVE these products!!! I use them exclusively for my body product business.
Dana McKinney09/06/2014, 11:05 PM
I have ordered from Soapgoods 3 times already. Products are always the highest quality and the a fair price. I will continue to order from them in the future! :)
Lora Bonicelli09/04/2014, 08:00 PM
Great prices and quality products. The mango butter is wonderful, I love the ease of using the cocoa butter in the little pieces instead of having to melt it down first, and the lip balm tube boxes add a wonderful, professional touch to my products. I find their shea butter a little gritty, but I know that gritty shea butter is because it's less refined. Some like that purity, but I prefer a smoother ingredient for my products. However, the best part by far is the wonderful customer service. I have never had more than 24 hours pass before my stuff is shipped, and I have never had a problem with a single product ordered, but I just know that if I ever did, they'd handle it with a quickness! I also love that they carry potassium hydroxide, as I live in a small town and can't purchase that locally. Anyways, I love this site!
Ashley08/27/2014, 05:01 AM
Not cool....everything was going just fine with this purchase until I agreed to fill out survey of purchase about Soapgoods. My reward for giving feedback, sucked into wormhole of magazine publishers. Ended up having too finally select one mag for $2.00. Never get that last 10 min back...hey add this to my survey Soapgoods, Your checkout Sucked...
Soapgoods response -
Greetings Brian, we appreciate the feedback, we are considering getting rid of the survey. Although it is completely voluntary and not required in the least to place an order.
Brian08/04/2014, 09:50 PM
I've ordered from Soapgoods a few times and always been very pleased. Their quality is unbeatable and it's always at a great price. They take great care in packaging so that my items ALWAYS arrive safely- and VERY quickly!! Customer service is amazing, also. Glad to have found these guys!! You will be, too!
Denise Cole07/29/2014, 12:18 PM
Your new shipping policy is horrible. Why do I need to pay you $7.00 to ship me something that's less than $4 when I can come and pick it up? That's why I preferred your company over Brambleberry or Wholesale Supply Plus. Now I'll pay the shipping. I haven't ordered from you since you have had this new policy and I'm not sure if I will. If I absolutely have too, it's only going to be for citric acid but then again, I need to check your prices for that. Because of the weight, it may be cheaper for me to order from someone else because of those pesky shipping prices again.
Soapgoods Resposne -
Greetings Rhonda, we appreciate the feedback, unfortunately there are just some orders that will not be economical to ship. The Shipping cost USPS and Fedex charge are based on weight and location rather then cost of order.
Rhonda Walker07/26/2014, 01:04 AM
"Every item I have ordered from Soapgoods is fine quality, the best. I had a little issue with some leakage in the mail and Soapgoods made it right. I highly recommend Soapgoods if your looking for fast shipping, high quality goods and simple yet effective packaging.
deanna tindall07/16/2014, 03:14 PM
Soapgoods is my "go to" place for all my soaping needs. I recommend them all the time. Fast shipping and wonderful products.
Cindy Ascher07/10/2014, 07:05 PM
OMG I've just experienced my first bad order I order items need didn't receive all my items orders. even after emailing the company do love the items this company offers but I can't afford to give them money and received NO item and they not make it right. I will try to order this item once more because my company uses this ingredient a lot and we will see what happens this time. May have to fine another company to supply my ingredients.
Soapgoods Response -
Did not receive said emails but contacted customer upon seeing testimonial and shipped out missing item.